We live in a chaotic time when there is a disconnect when it comes to “Customer Service”. This is true for customer service across the ...

What you say, when you say it and how you say it matters.  Sometimes your intention is not how you are perceived.  A person has ...

If you are going to be a success in this industry, you need to be able to tell stories. A good story can bring you success ...

“Customer Service is Expensive.” Of course it’s expensive. You’ll need to hire people that are kind and empathic. You’ll need to provide training and support and ...

We’ve had some of our top agents share their secrets to success. Take notes and see what you can do to take your agency to ...

This process is being added to the Agency Training Manual. Make sure to use it with your customers this week and watch the results!​ The ...