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Developing Your Team Skill/Hill/Will

TEAM DEVELOPMENT Question: I have a TM that “wants” and “tried” her best. She is motivated by 1) Personal encouragement. 2) Big fat bonuses 3) …

What does Customer Service mean?

We live in a chaotic time when there is a disconnect when it comes to “Customer Service”. This is true for customer service across the ...

5 Common Phrases That Can Ruin You

What you say, when you say it and how you say it matters. Sometimes your intention is not how you are perceived. A person has ...

How Great Stories Succeed

If you are going to be a success in this industry, you need to be able to tell stories. A good story can bring you success ...

True Customer Service is Free

“Customer Service is Expensive.” Of course it’s expensive. You’ll need to hire people that are kind and empathic. You’ll need to provide training and support and ...

What Defines Your Agency?

We’ve had some of our top agents share their secrets to success. Take notes and see what you can do to take your agency to ...

The Triangle of Protection

This process is being added to the Agency Training Manual. Make sure to use it with your customers this week and watch the results! The ...